Dispatcher Duties and Work Tools
Duties of a Dispatcher
What is a loadboard? What are they and where can I get them?
Check the driver's location
Transportation company goals and desires: mileage, rate per mile, gross rate
Ways to analyze the market and plan your route
Step 2: Posting the truck
How to post a truck on the boatboard and start getting freight offers from brokers
How to communicate with a broker who calls to offer cargo
Dispatcher in Action: video examples of real calls from brokers
Step 3: Finding Shipments on the Loadboard
How to create a new search, how to choose the right search parameters, how to sort shipments
What are the principles for selecting freight?
Calling a broker - what to say, how to negotiate, the script
What details to pay attention to
Dispatcher in Action: Real-life examples of how to call a broker
Step 4: Load Booking and paperwork
What to do when you found the right load
Working with the documents
Dispatcher in Action: video examples of how to fill out a carrier packet
Шаг 5: Rate Confirmation и Driver Instructions
What Rate Confirmation looks like, how to check it and what to look for
How to give instructions to the driver
Stage 6: Cargo in Transit
How to check the location of the truck
ELD and how to work with it
A brief introduction to Hours of Service
Check calls and Macropoint Tracking
What to do if your truck is late or broke down on the way
Step 7: Shipping & Unloading
How to Unload
Lumper Fees and how to pay them
Detention and how not to screw up your payment for a delayed truck
Bill of Lading/Proof of Delivery
What to do if they refuse to unload your shipment
How to submit invoices on behalf of the carrier
What is a Factoring Company and Notice of Assignment
How and when to ask for Quick Pay from a broker
How to ask for Fuel Advance
Broker Credit score
How to keep track of your freight and your commissions
What is Trucking Management Software and does a novice dispatcher need it
Course Material: simple accounting spreadsheet template in excel
How to organize yourself 5-10 trucks at a time
Dispatcher in Action: Videos of dispatchers performing their daily tasks.
Basics: how the trucking industry works
Dispatcher’s day-to-day work: 10 steps to loading a truck
Market analysis or how to load customers at top prices
How to book loads better than your neighbour
Problems and how to solve them
How to find a remote dispatcher job
How to find customers and start your own business without without investment